Vodacom is taking its loyal customers for granted.

Item: Vodacom
Rating: 1
Author: Sammyfish S

I have been a Vodacom customer for over 10 years with contracts totalling more than R1000 per month.

I feel Vodacom is taking its loyal customers for granted. The Vodacom Hellopeter is just a useless department. It doesn't ask the other departments for what the customer ask & then give written replies. For them, its just a paper exercise that they called the customer to give feedback for the case to be closed on their side. The don't care if the customer was helped on the needs. I am still requesting discount on a second fibre line account in Selpark. I even asked Vodacom employee Sebati that I am asking discount with no help.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

21 Nov 2019, 07:13

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply21 Nov 2019, 07:13

Official

Vodacom's replyOfficial

28 Nov 2019, 13:27

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback was already provided to you, your query has now been resolved. Regards Consumer Website Team

Vodacom's reply28 Nov 2019, 13:27

Official