vodacom is taking forever

i called vodacom yesterday before 9 to find out why my line was locked i was told that i had exeeded the limit so i asked to extend the limit to r100 instead of r50 and that a data bundle is also added to my contract for 100mb i got smses saying that it is don. i was unable to make calls all day and today at 13:00 i called and asked that the lady checks now the system is offline, how is it my problem??? this was suppost to be done yesterday. i was then told to call after 5pm today. so i wont have a phone all day.