1 reviews | Active since Nov 2016

19 Dec 2022, 12:46

Vodacom is such disappointment

I am livid and regretful for taking Vodacom services . On the 22nd of November I app**** for Home internet Online, the 299 LTE Uncapped promo, which took ages to deliver . After numerous phone calls they finally decided to deliver on the 14th of December through Skynet which is another headache of a company which Vodacom should stop using. My Oder was delivered on the 14th and till this day my services are not active, I've been calling and was advised on the 15th that services will be activated within 48hrs. Today is the 19th and no one has bothered to call or send an SMS with feed back. I have no internet at home as we cancelled our previous data plan because we trusted that Vodacom would deliver on time.

I am very angry and disappointed, I have ordered my 1st contract with Vodacom before and this never happened it was delivered via Ram couriers.

Thank you

0
Replies (1)
Vodacom
Vodacom's reply19 Dec 2022, 13:57
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team