Vodacom is such a horrible company!!!

It is such a disappointing and frustration experience working with an organization like yours. As of now, a month later, I am encountering the same issue and receiving the same horrible treatment I received when I wrote the vodacom complaint. I reported the latest issue on Saturday morning the 11th of Nov '23 and I have only be contacted by Xolani Khambule on Monday at 14h05. I called him back almost immediately and when he called back, he told me they will have to appoint someone to come through yet again and that is when I told him about my previous experience, HE MUTED HIMSELF AND DECIDED TO KEEP QUIET!!! I held on the phone for more than 5 minutes as I was looking to see how long will such a terrible disregard of clients continue. Needless to say, I am the one who ended the call after more that 5mins as I was clearly talking to myself!!! The call ended at 14h47 and it is now 15h11, Xolani has not bothered to call me back and tell me why he did that and apologize!!!

You have such a horrible bunch of employees, your identity is surely going to be a mess as you do not understand the value of client centricity.