Vodacom is struggling to honour their customers- Again!!!!!

Terrible service again. It boggles my mind why did Vodacom acquire partnership with VumaTel if both service consultants dont know what they are doing. My debit order date was changed to the 1st of every month but every month i have to struggle and come up with R499 yet I specifically request for dates I know i can honour. I am sick and tired of vodacom and their dont care attitude. Vodacom has really moved away from listening and putting a custormer first. My account has now been suspended.