1 reviews | Active since Oct 2016
Vodacom is still Vodadom
I have submitted a review on Vodacom on 28 October 2021 regarding the cancellation of a particular number, for which I was supposed to receive an SMS and email from Vodacom, confirming the cancellation. To date I have still not received the SMS and email which, according to Vodacom I would have received on the 26th of October. The reference number I was given is ***. I have only received a response from them on Hello Peter, stating they could not get hold of me. I know this. This is the cause of my frustration! They could not get hold of me as I was in back to back meetings. I don't have time to spend on sorting out Vodacom and doing their work for them. They have time to respond to a review on Hello Peter, but are not able to send a simple SMS and email, as they promised?! Unacceptable. I am so dissatisfied with the lack of service from Vodacom!
Following voice prompts, I entered the number (contract) I requested to be cancelled on 26 October, being *** and got an automated voice message saying that cancelations cannot assist with pre-paid numbers and I should call customer care.
THIS IS NOT A PRE-PAID NUMBER!!
What is wrong with you, Vodacom?!
FIX THIS!!! I did not request the number to be changed to pre-paid, I expressly requested the number/contract as appears above, be CANCELLED!!!!!!!
Following voice prompts, I entered the number (contract) I requested to be cancelled on 26 October, being *** and got an automated voice message saying that cancelations cannot assist with pre-paid numbers and I should call customer care.
THIS IS NOT A PRE-PAID NUMBER!!
What is wrong with you, Vodacom?!
FIX THIS!!! I did not request the number to be changed to pre-paid, I expressly requested the number/contract as appears above, be CANCELLED!!!!!!!