WR
Wilma R

1 reviews | Active since May 2014

01 Jun 2019, 15:48

VODACOM IS STILL ******** ME - WHAT A SURPRISE!

Vodacom is still ******** me every month - and after almost a year could not sort their **** out. I am still being overcharged for the 10 gig topup data plan @ R249 per month that they sold to me - yet I've never had a topup contract and it has never cost me R249 per month. No less than 6 people has tried to sort this out - the one more *********** than the other - but alas, no one could. I am still being charged R398 per month, but i guess i should be thankful its not a open line anymore - like they initially ****med me into. Vodacom clearly has no idea what is going on with this train smash of a contract - no one can give me any additional details - not even the people working at a Vodacom shop. it has now been almost a year since i took out the contract from hell. I am giving Vodacom one last chance to sort this out and the next time i will be contacting the National Consumer Commision to see what they think about Vodacom not giving me what they sold to me.

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Replies (2)
Vodacom
Vodacom's reply01 Jun 2019, 16:12
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply04 Jun 2019, 08:26
Official
 Dear Wilma 

Thank you for taking my call. As per our telephonic conversation, we have assisted in resolving your query. We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team