Vodacom is still Pathetic

Hey Vodacom

After my last post about my phone that has been sent in for water damage for more than a month now, and No one that has been in contact with me, i received a phone call and got told that some one from the insurance department will phone me, a week later and still NO phone call. I am at a point where i WANT my phone and i want to Cancel my contract and just move one from this terrible service. I don't know what more to do than take this further with the Ombudsman short term insurance. This is Pathetic, after years of good service from you guys to this is really disappointing.