JP
Johan P
1 reviews | Active since Oct 2018
22 Oct 2018, 10:04
Vodacom is still over-billing me by about a grand! Very unhappy customer!
Last time I queried my bill, the consultant seemed to understand that there was a big mix up in my billing and said that he just needs to check something, and would call me back but never did.
Checked my provisional statement today, and nothing has changed. It still looks like I will be overcharged by more than R1000!
In JulyRequested my wifi account to be canceled when it ran out, but it went into a monthly billing cycle (and went from about R500 to about R1000 p/m). I followed up twice in September and now it will be my second time in October as well - still no joy!
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Replies (2)
Vodacom's replyOfficial
22 Oct 2018, 11:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Oct 2018, 11:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
22 Oct 2018, 14:23Dear Johan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Vodacom's reply22 Oct 2018, 14:23
Official
Dear Johan,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)