Vodacom is still not resolving their own faults

So I have reported Vodacom to Hellopeter twee weeks ago. Someone phoned me. The issue with this have not yet been resolved yet from Vodacom, as they are responsible for this issue. So when I cancelled my Fiber with them the cancellation department never cancelled my LTE interim Data. So after some times they locked my up to date cellphone contract and my two other data deals I have with them, yet it is payed up to date. They are telling met it is because I'm behind with my Fiber account, that I already cancelled before they have to start billing me. So they send me a statement with a outstanding amount of almost R4000.00

So firstly if the cancellation department did their job correctly there wouldn't be a outstanding statement?

I'm furious at this moment because Vodacom locks my up to date phone that I need to use, and telling me I need to pay the fiber bill before unlocking my phone to use.

They have told me they will sort this out... mmm this is now 3 weeks back.

This is for me very sad for a customer that is with Vodacom for so many years.

Vodacom you are *****ing peoples money for something you are responsible for.

Vodacom please sort this horrible service out and resolve my problem and unlock my personal phone that I pay up to date.