Vodacom is STILL Misleading

In March I called to cancel one of my contracts lines that my son was using that finished on the 17th of January and was on a month to month contract. I spoke to Nelson I think and he said that I must not cancel as my son will lose his number and Vodacom has this new process or deals/packages that I can take and my son can still use his number at a lower cost and that I cancel at any time at no costs or penalties. I kept in asking him if he sure because I know Vodacom as I have worked there and he said yes. Thinking that it's a good idea why not take the offer and if things get tight I'll cancel a few months down the line.

I had my Mother's number that finished on the 23rd of February, my Wife's number that would end the 31st of May and another number that will end the 31st of July.

Nelson then said he can do the same for all those numbers at a lower cost and that I can either upgrade at any time or cancel at any time. I again asked him will I not pay any cancellation fees and he again said no because of the new process/deals. With that I took it as well thinking that I can cancel any time after being assured by Nelson on a few occasions.

To my surprise when I called Vodacom last week Friday to cancel the number for the contract ending 31st July, I was told that the number was upgraded end March and the contract ends 2025. I spoke to a few people, Amy, Sabia, etc. which confirmed it as well.

I want my contract cancelled and I want the call recording in March when I spoke to Nelson to be HEARD so that I can get these accounts in order!!!!!!!!!!!!!! AS I WANT IT, BECAUSE I AM PAYING FOR IT!