Vodacom is still deducting money after I cancelled my contract

Item: Vodacom
Rating: 1
Author: Susan M

I requested my data contract to be cancelled on 12 January 2021. I spoke to Simpiwe and he told me it would be cancelled on 28 February 2021 and I got data issued again to me today and Vodacom deducted the monthly fee again.

I tried contacting Vodacom today but it seems impossible to speak to anyone. I also requested a call back but nobody phoned me back.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

02 Mar 2021, 07:27

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply02 Mar 2021, 07:27

Official