Vodacom is STILL cheating you

I have reviewed before-- under the title Vodacom is cheating us --- I was called -- reassured that my contract would stay at a certain amount which suited my budget and requirements -- last month I paid as agreed This month the charges have increased by R119.00 No reason given and I am NOT going down the rabbit hole of phoning them and visiting their stores to try and rectify this -- nothing gets done --took me MONTHS to get someone to contact me and probably only happened because of my previous letter here I was also originally told that I might get a refund -- this apparently will not happen under any circumstances So you pay for data etc which you don't use -- it falls away after a month and that is the end of it --- you are being cheated out of money that you can never track or get back Surely this is ******* or maybe in this country this is just the new normal?