Vodacom is still billing you after you pay a premature cancellation fee for your contract.

I had a data contract with Vodacom. Called them on 08 of Jan 2024 to cancel and convert sim to prepaid (I even received a SMS stating sim is converted to prepaid). They bill in arrears and indicated I need to pay R213 to cancel which I did and sent POP. They indicated I wont pay anything after this and will have data up until end of January 2024. On 08 of Feb 2024, I receive an invoice stating I owe over R400. I call the agent and she did not understand anything. The contract is cancelled and now I am spending time to correct the mess up done by Vodacom. The agent in January said I will owe nothing after I pay the R213 and the contract will be expired after January 2024. This is ridiculous service from Vodacom. Ever since I took a contract with Vodacom, there were issues on the first invoice and then now. Vodacom needs to FIX THIS ASAP! This is their mistake. Not mine.