Vodacom is *****! Steer clear!

After requesting my contract to be cancelled in October 2022, and receiving confirmation that it has been cancelled on the 8th of May 2023 (yes, it took that long for Vodacom to action the cancellation), I started receiving calls from Vodacom this week saying that I owe them R800+ on my cancelled contract. I have been struggling to cancel this contract since October 2022. They told me I had to pay a cancellation fee of R500, which I did, and the account was paid up fully when I received my confirmation that it has been cancelled. I even have a statement showing I didn't owe anything to Vodacom.

Vodacom is by far the most ********* company I have come across. On Monday, when I received the first call, I explained to the consultant talking to me that he should check the system, to which he said that he cannot do anything if there is no confirmation. I explained to him that there is a confirmation and that I was in communication with HO to cancel the contract because there was a dispute. The consultant hung up on me. Today I received another call, and again, as I am explaining that she should look at the system because it should be reflecting, she hung up on me. Before that I asked her what the money is for since the contract was cancelled a long time ago, and she indicated that it is payments outstanding since January 2023. She couldn't tell me what payments this is however.

I would like to warn anybody trying to sign up with Vodacom. They are very easy to help you get a contract, but to cancel the contract will be a life-death situation, and it seems you can only get out of a contract with Vodacom is through death (and they might actually haunt your loved-ones).

I have requested assistance from HO again to try and get clarity, however they have not responded to any of my e-mails. I also reported the first consultant for his rude behaviour, but nobody has come back to me (I guess it's company culture to ignore clients unless they owe you money). When help is needed, they are no-where to be found, but if they call for ******** collections, they will call you every day to try and get that money, regardless if you really owe them or if it is just the system that is not updated.

PS. It is apparently not the work of the Vodacom employees to ensure that the system is updated, but your responsibility as the client to ensure that all communication is in place and if there is a dispute, you better have all your documentation together because it will not be logged on the system and you will have to provide them with that information (AGAIN).

I am deeply disappointed and frustrated with the type of service I received from Vodacom. In my previous review I mentioned that they are money driven and not client orientated, and I was hoping that they will change my mind, but I see that this is still the case.