Vodacom is "steeling" from a disabled woman since August 2021

Vodacom you should be ashamed! This is no the first time you have been Hellopetered by me or complaint made on your customer care or any other form. You are steeling my disabled sisters merger money! Have you no shame. She has these accounts with you to give her some independents and so she can have some sort of communication with the outside world. In August 2021 we went in to the vodacom 4U branch in Woodlands Boulevard to find out what the was going on with her acount. On the number.... That was at the end of contract we asked that the contract be reduced from over 2000 per month to 765 i think it was for airtime and data only no instrument. This was done in front of us by the lady that helped us on the computer we are a witness to that. Furthermore another number that was given as an extra bonus on this same contract three contracts ago we found that was supposed to have been free was being charged for. No airtime no data just I think 98 Rand paid every month. The strange thing about this when the when the manager made investigations had been renewed three times without authorisation from my sister? It has been a message after message after phone calls and beginning that these issues be resolved from August 21and that my sister be refunded. My sister is recovering from a mind blowing head on motor vehicle accident which left her with massive brain and facial injuries. She has major anxiety issues and prefers to be alone away from the public. This has caused a huge impact on her life more than a normal person could understand. The manager at vodacom has sent countless mails and **** countless phone calls to try and resolve this issue its the 25th of March today what has my sister have to look forward to nothing but money disappearing from her acount that the vodacom manager or my self can do about. Vodacom just keeps on taking? Im told the manager cant do any more. Dose vodacom have nobody to answer to are they un touchable? Worse does vodacom not give a dam about what they do to their loyal customers not to mention disabled clients? And i can tell you she never goes with out paying you! Check me up on that! So what do you have to say about that vodacom? Frustrating angry and discussing!