RlG
René le Grange

1 reviews | Active since Jul 2014

23 Apr 2017, 10:07

Vodacom is *****ING your money!

<p>I realised that my air time was DISAPPEARING at R5 a day. I phoned the customer care line and they told me I had V-live content loaded. I did not request or activate this. Ashley in the solutions department told me they would deactivate and reverse it and I would have my air time back in 2 days. Four days have passed and I have not received a notification that the request was put through or any air time back and they are still *****ING R5 per day! I dialed *117# to deactivate this service but I keep getting the message that the service is temporarily out of service so I can't even deactivate it myself. They have ****** more than R100 in a month and I only get R110 air time. All of which they have ****** and I had no use of it. What other creative ways are Vodacom going to come up with to ***** our money? I am so sick of this I am switching to another network and telling everyone I know to do the same.</p>

0
Replies (2)
Vodacom
Vodacom's reply23 Apr 2017, 11:34
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RlG
René le Grange's update24 Apr 2017, 15:26
Reviewer Update

I am still waiting for a reply. I can still not unsubscribe from V-live and my air time is still disappearing. Your client service is non-existent!