1 reviews | Active since Jul 2014
Vodacom is *****ING your money!
<p>I realised that my air time was DISAPPEARING at R5 a day. I phoned the customer care line and they told me I had V-live content loaded. I did not request or activate this. Ashley in the solutions department told me they would deactivate and reverse it and I would have my air time back in 2 days. Four days have passed and I have not received a notification that the request was put through or any air time back and they are still *****ING R5 per day! I dialed *117# to deactivate this service but I keep getting the message that the service is temporarily out of service so I can't even deactivate it myself. They have ****** more than R100 in a month and I only get R110 air time. All of which they have ****** and I had no use of it. What other creative ways are Vodacom going to come up with to ***** our money? I am so sick of this I am switching to another network and telling everyone I know to do the same.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I am still waiting for a reply. I can still not unsubscribe from V-live and my air time is still disappearing. Your client service is non-existent!
I am still waiting for a reply. I can still not unsubscribe from V-live and my air time is still disappearing. Your client service is non-existent!
