VODACOM IS *****ING OUR MONEY WITH POOR SERVICE

I'm a business woman in Vrede in the Free state and I'm in y the financial sector. I logged a complain with Vodacom customer care on 06-04-18 and they refuse to give me a reference no. At the samedaste I went to the Vodacom shop in Newcastle about no Wi Fi, mobile data or internet, call dropping, my voice echoing and being told by the agent to stop pressing buttons on my phone to see if there was anything wrong with my phone or router. I even upgrade my router and the shop assistant told me it was the Vodacom service provider that is the problem. I went on holiday and logged another complain with Vodacom customer care on 17-04-18 with ref no 1- ********** ********** . They promised to sort the problem out after I explained to them that I'm losing thousand's of rands business a day, I missed all my important emails and meetings, I'm a classified risky cancer patient and my GP can't receive any results because there is no internet in Vrede. I can do no Internet banking and can't pay my employees. I told them this is an urgent matter. On 19-04-19 I logged the complain again with the same ref no. That afternoon I received a sms that query has been escalated to one of Vodacom's experts with the same ref no as above . On 23-04-18 I spoke to Warren and logged the complain again with the same ref no and the same promises. On 25-04-18 I spoke to Washim at customer care with the same ref no and promises. On 27-04-128 I logged the complain again with Emile ref no the same and the same promises. On 02--5-18 I received the following e mail " I did call back office and respond was they are still waiting for the radio feedback and there's still a delay in fixing boosters. They said there is no time frame of when it will be sorted out. Vodacom" On 03-05-18 I logged the complain again and explained to Siphiwe again the urgency REF NO ********** . Iwas cut off and phoned again and logged the same complain again to Andrea with the ref no 1- ********** ********** and all the old promises was there again. On 07-05-18 I logged the complain again with Lemar and he told me to phone ********** 903. He said they are the people working with signal problems. ref no ********** . On 08-05-18 I logged the complain again to Lennard at the ********** 903 no and he sent an e mail to Jaco. I explained my whole situation to him again and told him the Credit Buro is angry because I can do no daily Batch logs to them and the want to close my business. he promised to pheone me back. Nothing. On 09-05-18 I logged the complain again with Wally and he said he will e mail Jaco and phone me back. Nothing. On 10-05-18 I logged the complain again to Robin and he told me that Vodacom know that there is something wrong with the boosters at the tower and that some panels are broken and thatb Jaco will phone me back . Nothing. On Friday morning 09.47 I phoned customer care again and the voice message was that Vodacom call centre is in available. the same afternoon I phoned again and logged the same complain to Markus and ask him about my contract and what is going on. First of all he gave met the wrong information about my contract and after about 50 minutes he realized it was the wrong information as admit ted his mistake and said he was sorry . I told him that Vodacom is *****ing say for instance as in my case R455/month from all their contract customers monthly without any service or back pay or something. Call ref 005102b6dd41fb9d. Iasked to speak to a supervisor or manager and he aid he is not allowed to give their tel no to me, but he will ask his manager to phone me back because he is in a meeting. He also e mailed Jaco again to assist me. I told him that I van show him screenshots of the signal and gave him the names of Vodacom customers that left Vodacom and went to another service provider. I told him that Vodacom can phone all their customers in Vrede to get feedback and even my GP to hear that he also changed his service provider because he can't receive any results from patients. Vodacom told the pharmacist that Vodacom don't have the money to fix the problems. Later he phoned me back and said his manager will contact me on 12-05-18 because he was out of office . Until today nothing. On Friday afternoon 11-05-18 Jaco phoned my husband and said they are busy on the problem. This morning I couldn't even get into my program to start business and needed to phone an IT specialist to help me while I can do no business. I logged another complain with Daryll and he said he will ask Masi, Jaco's senior to phone me. until now nothing. I'm going to change to another service provider ASAP while Vodacom is *****ing the South African people's money. What a shame and blame to Vodacom. Maybe Vodacom will try to do something if they read this. Thumbs down for Vodacom. e's