KB
KAREN B

1 reviews | Active since Nov 2017

22 Nov 2017, 17:25

VODACOM IS *****ING OUR MONEY WITH Mysterious Subscriptions VODAFONE LIVE

We have a Vodacom sim card in our tablet that has NO ABILITY TO MAKE CALLS. We use it on our home wi-fi network 99% of the time. The monthly subscription is R95 and we almost never exceed that!!!! However, we noticed in July that the debit order deductions made from our account by Vodacom increased sharply and MYSTERIOUSLY. In July it went up by about R600 and then in August it went up by another R1000 and in September by another amazing R1100!!!!!

When we viewed our detailed billing we noticed mysterious deductions added to our account - Vodafone Live subscription being one of them as well as other WASP services.

Now as we can determine from Vodacom customer care the Vodafone Live services are mostly for ringtones and games and music. None of which we have ever subscribed to keeping in mind that this sim card is NOT IN A CELLPHONE BUT IN A TABLET THAT CANNOT MAKE OR RECEIVE CALLS!!! We have lodged complaint after complaint only to be told that we should CANCEL THE SUBSCRIPTION!!! PROBLEM IS WE NEVER SUBSCRIBED TO THE SERVICE IN THE FIRST PLACE!!! WE WOULD LIKE PROOF as to HOW and WHEN we subscribed or we want to be REFUNDED THE FULL AMOUNT for this RIDICULOUS SERVICE!!!!!!!

0
Replies (2)
Vodacom
Vodacom's reply23 Nov 2017, 06:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply30 Nov 2017, 08:02
Official

Dear Karen

Thank you for your patience.

I've responded to you via SMS with feedback.

Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian