dC
dalwin C

1 reviews | Active since Oct 2018

12 Oct 2022, 12:32

Vodacom is *****ing our data

I'm sure most of you guys feel the same.... Data is missing from my home internet... Vodacom is taking it away... I had this same experience last month n logged a complaint but vodacom has not called me back... My average usage for Netflix is about 2 gb per day... To my surprise last month I used 300gbs on Netflix and was told by the agent maybe Netflix updated so I left it... This month between the 2nd and 3rd whilst nobody used Netflix at due to us been on hoilday vodacom has taken away over 70gb data usage for Netflix... Vodacom you are robbing your customers... My daily usage is about 1 to 2gbs so why take this data.... I'm tired of been ****** by you guys.

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Replies (2)
Vodacom
Vodacom's reply12 Oct 2022, 17:53
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 Oct 2022, 11:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, we have rep**** to the account holder via email.  Regards Consumer Website Team

Best regards,