CL
Chantal L

1 reviews | Active since May 2017

03 Mar 2020, 09:03

Vodacom is *****ing my money with illigal debit order64

Just last night I went though my husband's bank statements to find that he has a debit order from Vodacom coming of his account at the end of each month for the amount of R184.00, knowing that he has no vodacom accounts in his name, we phoned customer care regarding this debit order- thus we where informed that its a contract in my husbands name for a *** number that receives airtime monthly as well as a new device, this contract was "taken" out on 11 April 2018 and we have been paying for it since, my husband recalls a vodacom telesales rep pushing for a sale and a bunch of promises and that's why he accepted the contact, once the device was delivered he received a phone that was not nearly related to the one the telesales member described and sold to him. Therefore Mr CS Ladbrooke made use of the 14day return and cancel policy and send the package back with the courier and not accepting the new contract. Instead of Vodacom canceling the contract they have been *******ly debiting my husbands account for almost 2years at the going rate of R184.00 monthly and a total of R4048.00 to date for a contract that we have no sim for and a device (phone) we have no possession of as it was returned with the courier to Vodacom. Now we are told should we wish to cancel the contract we have to wait until the contract comes to an end on 16 April 2020 or alternatively pay for a cancellation fee!! This is utterly outrageous and I must insist on the original money basically ****** from us be be paid back at the full amount of R4048.00 as well as the contract be closed and cancelled at immediate effect with no possible penalties as yet again we declined this contract and asked for it to be cancelled we cant be paying for something we dont own, dont have or for someones mistakes or even desperation for commission.

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Replies (1)
Vodacom
Vodacom's reply03 Mar 2020, 11:16
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team