FF
Fritz F

1 reviews | Active since Dec 2014

01 Dec 2020, 07:59

Vodacom is *****ing my money No way to speak to Accounts department

I cancelled all my Vodacom contracts by getting premature cancellation requests from Vodacom. I paid the amounts and sent the proof of purchase to *** in October. I received reference numbers that all my accounts were closed with Vodacom. They still did not cancel my debit order and deducted money from my account on 2020-10-30 R325.37 and again on 2020-11-30 R671.57. I called numerous times about this issue with NO clear answer. Client service just rec=vert my query to back office. I am a prepaid customer so I can't phone cancellations and I can't speak to somebody in accounts. This is ***** and I will take all my evidence to the ombudsman. The money above must be credited back into my account as soon as possible

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Replies (3)
Vodacom
Vodacom's reply01 Dec 2020, 09:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
FF
Fritz F's update01 Dec 2020, 09:48
Reviewer Update
I need this sorted out today, money (R996,94) paid back into my account and confirmation that the debit order is cancelled. My tel nr *** to speed up the process.
FF
Fritz F's update01 Dec 2020, 11:05
Reviewer Update
Still, no phone call from Vodacom Accounts department trying to sort out my account. Vodacom is fast to take my money but not as fast trying to resolve the issue.