Vodacom is *****ing my money!!!!!!!! Goodness and Liena in the Call center are too *********** to assist.

Vodacom is ******** me and inflating my bill every month!!!! According to them i have app**** for a 3GB data bundle every month which i have not! Once i realized that my bill is inflated i made contact with Goodness in their customer care division and explained my situation to her, she then confirmed that i could have accidentally entered into an agreement by dialing *135# a number a have never even heard of. She said that they are aware of the fact that their system can be tricky but they then wait for clients to call them to cancel these "Extra services". I then asked her to cancel this service with immediate effect, she then confirmed that this was done but she cannot credit me. I then asked to speak to her manager and she put me through to Liena. Liena also confirmed that they have now stopped the service but they cannot credit me as they believe i app**** for it by using the *135# function. I then asked that she reports the matter to their ***** department as i know for a fact that i never app**** for this and would certainly not do it accidentally. She then stated that i would have to send her an affidavit and a copy of my id which i think is absolutely ridiculous as they are more thank willing to accept your voice recording to hold you to a contract but ***** must be reported through a documented process. I then asked her to send the recording of our conversation to the ***** department as i do not have time to do an affidavit. Nevertheless i thought i would leave it there seeing that Liena promised to escalate the matter and then give me a call the next day as her shift has ended. She phoned me the next day to say that there was no progress as she did not know what my number was!! She will get back to me which she never did! This morning i received another sms on the phone stating that my 3GB data has been allocated and upon reviewing my bill i saw that i will be charged for it again at the end of March 2020 which is unacceptable! I phoned the cancellation department and a gentleman by the name of Kholisile assisted and stated that there was no note or ticket created by either Goodness or Liena and that he will have to cancel the agreement again. This means that this whole exercise will cost me close to R 1000.00 without my consent or wrong doing. I don't even use the allocated data as this is a spare phone. Surely they must be able to credit me for this? Should i rather involve the Ombudsman? If this matter is not resolved, i will aim to spend as much of the data on the phone to warn other people not to make use of their services. I will also be recommending that our company change from Vodacom as soon as possible seeing that they are knowingly and willfully cheating people out of their money.