1 reviews | Active since Oct 2019
VODACOM IS *****ING MY MONEY BY NOT CANCELLING MY CONTRACT!!!!!!!!
I have a data contract that I tried to cancel, I phoned the first of February 2021 at 10:41 and spoke to a lady that informed me that the contract has been cancelled and that I will receive a cancellation confirmation within 24 - 48 hours and she confirmed that my last debit order will be the 1st of March. I received no cancellation confirmation. Again I phoned on 04/03/2021 at 10:12. I was told that the contract has not been cancelled and that she will escalate the call to her manager, they will inform me within 48 working hours on the progress. Again, I have received no feedback regarding the cancellation. I called again on 01/04/2021 at 07:52 as I saw my debit order has gone off again, and the gentleman confirmed that he can see I have called many times trying to cancel this contract and he is sorry but the contract has still not been cancelled. He promised that by the end of business day this will be resolved and they I will receive a full refund for my debit order that has gone off on the 1st of April as well as the debit order that will still have to go off on the 1st of May as I already received the benefits for April. AND AGAIN!!!!!!!!! NO FEEDBACK by the end of business day on the 1st of April. I phoned again this morning and spoke to Lindo, she has confirmed that the contract has still not been cancelled. She can however not assist me, the system is not allowing her to cancel as the first person I spoke to on the 1st of February has to cancel the contract. I phone customer care this morning,09/04/2021 on 09:24 and all she can do is send a request through for it to be cancelled. This time I have however received a reference number. Vodacom is *******, you are *****ing my money cause it is very clear you are very desperate for the R220 per month. I have also now logged a complained with ICASA since Vodacom does not care about the value of their promise. I was promised that this contract will be cancelled.
