1 reviews | Active since Jan 2017

03 Aug 2017, 13:49

VODACOM IS *****ING MY MONEY AGAIN

<p>Vodacom is debiting my account every month for the past 6 months with "Content Services". These services are not something that I know about or have chosen to subscribe to. The amounts vary each month and the last month's amount is R546.40. I litteraly do not get anything in return for the money they take from me. WHAT IS CONTENT SERVICES AND WHY DO YOU TAKE MY MONEY FOR IT?????????????????</p> <p> </p> <p>The previous time I became aware of it, I also reported it and someone from Vodacom tried to assist in getting the issue resolved which was partially successful because I was refunded for some of it. They told me that I will not be getting this again on my invoice and that the issue is resolved but now again I am debited for "Content Services" for July AFTER everything was cancelled. VODACOM AND THEIR CONTENT SERVICE BUDDIES ARE *****ING MY MONEY. </p>

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Replies (1)
Vodacom
Vodacom's reply03 Aug 2017, 14:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team