UB
Ulrich B
1 reviews | Active since Dec 2017
28 Jun 2022, 21:41
Vodacom is *****ing my money.
Not happy at all. I cancelled my contract with Vodacom in May. I had a settlement amount that I had to pay for early cancellation. I paid the amount and sent through the proof of payment. I then received correspondence that my contract has been cancelled and that my number has been changed to prepaid. Now suddenly the debit order went off again at the end of June. Not happy. Refund me my money.
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Replies (2)
Vodacom's replyOfficial
29 Jun 2022, 07:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Jun 2022, 07:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
UB
Ulrich B's updateReviewer Update
29 Jun 2022, 17:33Unfortunately no feedback has been provided as Vodacom is stating. All I received was an e-mail stating that the reference number has been closed. No feedback and still no refund for the incorrect debit order after contract was cancelled.
UB
Ulrich B's update29 Jun 2022, 17:33
Reviewer Update
Unfortunately no feedback has been provided as Vodacom is stating. All I received was an e-mail stating that the reference number has been closed. No feedback and still no refund for the incorrect debit order after contract was cancelled.