PT
Pamela T

1 reviews | Active since Oct 2015

18 Aug 2016, 09:05

Vodacom is *****ing my money

<p>I normally buy R10 for 30 min to dial all SA networks by dialing *123*2# or *111*30# I will get a message that I have successfully bought this promotional item but I have realized that they do not load this on my phone only when I buy for the second time . I phoned 082111 yesterday and I was told that I never bought this item . I did the same thing again today my money was deducted with nothing loaded. The consultant told me that I have subscribed for Sms bundles of which I don't even remember doing that, I cancelled the subscription but this vodacom ***** has nothing to do with the R10 subscription . Consumers be vigilant these rich big companies are *****ing from the poor.</p>

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Replies (1)
Vodacom
Vodacom's reply18 Aug 2016, 12:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team