1 reviews | Active since Nov 2010
Vodacom is *****ing my money
30/01/2010 signed up for 500m package. 2012 Vodacom phoned me to advise I upgrade to 1gig contract for R99/m. Never gone over data bundle limit as I only use my laptop for personal e-mails. Oct 2014 I took my laptop to Telepage in P/Shepstone for upgrades that were needed. In Nov 2014 got data account (R795.36). In December 2014 got another data account (R423.90) & decided to query. On 04/01/2015 phoned Vodacom. I was told that there was no limit on my account (although this was included in my original data account in Jan2010 ??) & that I had exceeded my bundle & was charged @ R2/meg out of bundle costs. I asked that my limit be reinstated with immediate effect. I was not informed that I had already reached my limit for Jan 2015 (on 04/01/2015???) I got a sms on my cell number linked to this account informing of soft block. Phoned Vodacom again & was told \our accounts closed early in Dec"??? In Jan 2015 I got another expensive account R785.43. Went to Telepage & was told they don't know what I download & that my account is \""open\"". In Feb2015 got another data account of R818.10. On 15/01 phoned Vodacom again. Told account terminated on 02/02 & was now on PAYG?"""
We do thank you for the posting.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
