Vodacom is *****ing my data and they’re absolutely useless

Vodacom is *****ing my data. I had more than a gig of data left before my power went out(I’m on wifi all the time) after the power went out I got a sms saying that I’ve got 386MBs of data left I then purchased 150MBs to make sure I’ve got enough data for the rest of the month when there is indeed loadshedding. Exactly a minute after my purchase I got a sms saying I only have 108MBs left and then a few second later I’ve got 40MBs left and a minute later I’ve run out. My data ran out in a matter of two minutes. I’ve called the support team where I was told to check my app usage when nothing on my phone was running at the time my data ran out. They failed to help me where I then told them I want someone from tech to phone me but never received a call(after they told me they logged a call but they didn’t even give me a reference number). This morning I phoned them again and they gave me the same story but this time the phone just hung up. I don’t understand why I’m paying for a service where my data gets taken and the people who are supposed to help me are useless. I am extremely disappointed with the service I am receiving.

I posted the above the 17th of July 2020 and was told a consultant would get back to me. I’m still waiting for a consultant to get back to me. I’m starting to think Vodacom doesn’t care about their customers. They’re absolutely useless.