FW
Farrah W

1 reviews | Active since Apr 2017

10 Apr 2017, 20:51

Vodacom is *****ing my data!!

<p>I am so frustrated with Vodacom! In March my data was constantly running out despite my nearly daily top ups. I received 2 GBs on 1 April with the start of the new month and within 3 days that had run out! Feeling completely defeated, I went to Vodacom in Nicolway and purchased a 10 GB wifi bundle. WITHIN 3 DAYS this has run out! How is that even possible? I don't download movies or music or anything other than emails! How is it possible for ONE PERSON to devour 12 GBs of data within 6 DAYS? Vodacom, Please tell me! This is unacceptable! I have been a loyal customer for over 10 years so I hope to have this situation resloved as soon as possible! </p>

0
Replies (2)
Vodacom
Vodacom's reply11 Apr 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply19 Apr 2017, 12:40
Official

Dear Farrah Williams,

Thank you for your patience.

Feedback has been sent to you via email.

Regards,

UW