1 reviews | Active since Jul 2019
Vodacom is *****ing my airtime (Money).
I mistakenly clicked on the option to automatically load 10 megs of data for the cost of R3,00 per time. The telephone number +*** gives me the option of cancelling the service by sending an sms to *135*6# but when I do that a message comes back saying message not sent , messages cannot be sent. Vodacom is eating all my airtime up but not giving me the option to automatically cancel the service . I'v been to the Vodacom stores are there the staff informed me that they cant do anything about it. Now I don't need the service when I am at home because I have vodacom wifi , but it still buys date and finishes my airtime so when I try to make a call I am always out of airtime . Does any one experience the same problem, I am thinking about a class action suit against Vodacom for *****ing my money
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
As per discussion, your query has been resolved.
Regards
Vodacom Consumer Website Team
