VS
Viv S

1 reviews | Active since Jul 2019

24 Jul 2019, 14:39

Vodacom is *****ing my airtime (Money).

I mistakenly clicked on the option to automatically load 10 megs of data for the cost of R3,00 per time. The telephone number +*** gives me the option of cancelling the service by sending an sms to *135*6# but when I do that a message comes back saying message not sent , messages cannot be sent. Vodacom is eating all my airtime up but not giving me the option to automatically cancel the service . I'v been to the Vodacom stores are there the staff informed me that they cant do anything about it. Now I don't need the service when I am at home because I have vodacom wifi , but it still buys date and finishes my airtime so when I try to make a call I am always out of airtime . Does any one experience the same problem, I am thinking about a class action suit against Vodacom for *****ing my money

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Replies (2)
Vodacom
Vodacom's reply24 Jul 2019, 16:35
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply25 Jul 2019, 13:37
Official
Good day Viv,

Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 

As per discussion, your query has been resolved. 

Regards 

Vodacom Consumer Website Team