SM
Shirley M
1 reviews | Active since Jul 2020
11 Aug 2020, 01:52
Vodacom is *****ing my airtime and spamming me
For months now, I have been recharging my Vodacom airtime only to have it disappear without me ever sending a sms or making a call. On Sunday 09-08-2020 I purchased R110 airtime at Spar in Plumstead. I recharged my account, I checked first thing the next day and I only had R78 left without ever making/receiving a call or sending or receiving an sms. In addition, despite all my STOP ALL orders sent to Vodacom, I still receive notification for "get more Vodabucks......" first thing at 1:30 am in the morning. How do I stop Vodacom *****ing my airtime and SPAMMING me at all hours of the day and night?
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
11 Aug 2020, 07:04Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Aug 2020, 07:04
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
SM
Shirley M's updateReviewer Update
11 Aug 2020, 11:17I was contacted by Customer Care agent this morning. It appears that despite all my STOPALL orders sent to Vodacom - they have been running a 'service' in the background called AyoMER12 which has been systematically *****ing airtime minutes daily. Needless to say, I never signed up for this service and have never received any notifications from them. The Customer Care agent has now blocked this %service% and promises to refund the money that was ******. I will watch carefully to see if airtime is still disappearing in the future.
Anyone having the same problem may like to read this article
Anyone having the same problem may like to read this article
https://mybroadband.co.za/news/cellular/361389-vodacom-prepaid-customer*****-by-airtime-theft.html
In a time of national crisis, one would think that companies would take a merciful stand for the poor but this is just when ********* step up their activities as we have seen nationwide. *****ing airtime minutes from me is like taking food from my mouth. Shame on you.
In a time of national crisis, one would think that companies would take a merciful stand for the poor but this is just when ********* step up their activities as we have seen nationwide. *****ing airtime minutes from me is like taking food from my mouth. Shame on you.
SM
Shirley M's update11 Aug 2020, 11:17
Reviewer Update
I was contacted by Customer Care agent this morning. It appears that despite all my STOPALL orders sent to Vodacom - they have been running a 'service' in the background called AyoMER12 which has been systematically *****ing airtime minutes daily. Needless to say, I never signed up for this service and have never received any notifications from them. The Customer Care agent has now blocked this %service% and promises to refund the money that was ******. I will watch carefully to see if airtime is still disappearing in the future.
Anyone having the same problem may like to read this article
Anyone having the same problem may like to read this article
https://mybroadband.co.za/news/cellular/361389-vodacom-prepaid-customer*****-by-airtime-theft.html
In a time of national crisis, one would think that companies would take a merciful stand for the poor but this is just when ********* step up their activities as we have seen nationwide. *****ing airtime minutes from me is like taking food from my mouth. Shame on you.
In a time of national crisis, one would think that companies would take a merciful stand for the poor but this is just when ********* step up their activities as we have seen nationwide. *****ing airtime minutes from me is like taking food from my mouth. Shame on you.
SM
Shirley M's updateReviewer Update
13 Aug 2020, 16:30I have received a refund of R24 which at least acknowledges that there was some 'fault' or ********** behavior going on. I am not satisfied as I would like to know how I was subscribed to and charged for a service AyoMER12 in the evening hours between 10pm and 8am without my having touched the phone. This cannot be left alone, I have entered a complaint with WASPSA but they require full billing details from Vodacom. Vodacom has simply closed the case with R24 to shut me up. Which means the same **** will carry on and more decent, innocent, honest people's airtime will be ******. I will never look on the name Vodacom again without feeling distrust and disgust. When you ***** from the poor, there should be a special place in hell prepared for you.
SM
Shirley M's update13 Aug 2020, 16:30
Reviewer Update
I have received a refund of R24 which at least acknowledges that there was some 'fault' or ********** behavior going on. I am not satisfied as I would like to know how I was subscribed to and charged for a service AyoMER12 in the evening hours between 10pm and 8am without my having touched the phone. This cannot be left alone, I have entered a complaint with WASPSA but they require full billing details from Vodacom. Vodacom has simply closed the case with R24 to shut me up. Which means the same **** will carry on and more decent, innocent, honest people's airtime will be ******. I will never look on the name Vodacom again without feeling distrust and disgust. When you ***** from the poor, there should be a special place in hell prepared for you.