VODACOM IS *****ING MY AIRTIME AND DATA. ALSO CHARGING FOR SERVICES I DID NOT AUTHORISE !!!

I "UPGRADED" on 01 JUNE 2021 to the SAME package I had before - uChoose Flexi 230 at R199.00 (ALL INCLUSIVE) per month.

I used to pay R169.00 (all inclusive) per month, but since 01 JUNE 2021 I am paying R199.00 for the SAME package. This is supposed to be for R230.00 airtime and 5 (FIVE) gig data a month.

When I received my invoice on 08 JUNE 2021 – I noticed that I am being billed for “Legal Advice Line” : 1. MAY 2021 – R2.61 + R0.40 (15% VAT) = R3.01 2. JUNE 2021 – R3.00 +R0.45 (15% VAT) = R3.45 Total UNAUTHORISED billing = R6.46

I HAVE NEVER AND WILL NEVER SUBSCRIBE TO SUCH A LINE !!!!

When I “UPGRADED”, I spoke to NTSIDISENG and repeated at least 3 (THREE) times that I will ONLY be charged the R199.00 and NOTHING more. NTSIDISENG confirmed this ALL THREE TIMES. AGAIN, go and LISTEN to the RECORDING between NTSIDISENG and myself.

After I received the vodacom INVOICE on 08 JUNE 2021, I IMMEDIATELY queried it in WRITING via email addressed to : 'customercare @ vodacom . co . za' (WHITHOUT SPACES). I received NUMEROUS notifications that my email was RECEIVED and READ, but NO REPLY WHATSOEVER from your accounts department.

VODACOM ALSO NOW STOLE MY AIRTIME AND 18 (EIGHTEEN) GIGS DATA

On 01 JUNE 2021 I checked my account balance by dialing *111#. I had R274.00 airtime and 18 (EIGHTEEN) GIG data which INCLUDED the balance of my UNUSED services, which I have PAID for in the previous months.

Today, 13 JUNE 2021, only 13 days later, I checked my account balance again, and now I have ONLY R158.15 airtime AND 0 (ZERO) data left.

I almost NEVER go out of my house. Between 01 JUNE 2021 AND 13 JUNE 2021, I spent a MAXIMUM of 12 hours outside my own property.

I am CONSTANTLY under our 24 hour UNCAPPED WIFI. My phone is ALWAYS connected to the WIFI.

VODACOM EXPLAIN – HOW IS IT POSSIBLE that in 13 days CONSTANTLY having WIFI coverage, that 18 (EIGHTEEN) GIG data can just disappear ???????????????

On my previous contract I was ALSO CHARGED FOR DATA WHICH I HAVE NEVER REQUESTED due to a VODACOM AGENT who **** !!!. After NUMEROUS complaints, eventually those OVERCHARGED fees were credited back to my account.

WHAT GIVES YOU THE RIGHT TO BILL PEOPLE LEFT RIGHT AND CENTER FOR SERVICES THEY DO NOT REQUEST AND WILL NEVER USE ?????????????????

STOP CHARGING ME FOR ZHIT I NEVER ASKED FOR, NOR AUTHORISED !!!

I have checked my phone's DATA USAGE for the WHOLE of June 2021 (13 DAYS) I have used ONLY 38.1 MB.

WHAT HAPPENED TO MY BALANCE OF my AIRTIME and 17.62 GIGS DATA ?????

I WANT MY MONEY, AIRTIME and DATA which you have ****** from me on 11 JUNE 2021, BACK !!!!!!!!!!!!!!!!!!!