Vodacom is *****ing my airtime

I bought a new phone, and since activation my airtime keeps disappearing. It seems to be R10 every second day or so. I have tried requesting a 10 transaction bill on my phone but the link they send just keeps loading. I have sent them an email and got a auto-response in return, still no contact. I was unable to contact them via the website. When you try the chat function you end up talking to a bot. He/she/it says a human consultant will get in contact with you, but after 3 days still nothing. I have cancelled all services, and haven't made any calls and still my airtime disappears. It has become clear to me that Vodacom doesn't want to help and wants to ***** R10 from me every day.

This is Bull****.