AT
Aslam T

1 reviews | Active since Jan 2018

25 Apr 2018, 15:34

Vodacom is *****ING MY AIRTIME

Vodacom is *****ING MY AIRTIME.

VodaCON!!! On Numerous occasions , I have recharged & found that my airtime has been going AWOL !!! In the last instance , I decided to track it .... These are the series of events related to the mysterious airtime disappearance.

Dated on 23 04 2018. a. ) I loaded R110. airtime. b.) I receive an SMS that I get R55 free airtime. c.) I use R80 to buy a GIG of data. d.) I make NO calls. e.) I check my balances. f.) The balance is R3.55.

I call Vodacom customer services : a.) I state my case .....for the second time in a week. (They have a SCRIPT ) b.) They say that I am subscribed to a GAMING VODAFONE Live PACKAGE . c.) I ask - " who subscribed me onto this ? " - They say .... it was me ..... I refuse - I DID NOT . d.) They say.....They will unsubscribe me , but I should not recharge for 72 hours in order for me to REMAIN UNSUBSCRIBED from those services ! e.) Additionally they say that my airtime will be retuned within 24 hours .

Result : 1.) Its now 48 hours + & no airtime refund received . ( Corporate LIE) 2.) Its now 48 hours + & I have NOT recharged . (Corporate THEFT )

After 20 Hours , I will be reposting this to other social media sites ,with the hope that Vodacom's competitors may approach me with better service.

Sadly , Thank you !

0
Replies (2)
Vodacom
Vodacom's reply25 Apr 2018, 16:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply26 Apr 2018, 10:03
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any possible improvement areas in our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)