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Bongane M

1 reviews | Active since Jul 2012

10 Apr 2017, 22:29

Vodacom is *****ing my airtime

<p>I am fedup of Vodacom. Everyday I am having some new subscriptions on thing I do not know deducting a minimun of R12 per day from my airtime. When I call Vodacom they tell me that they can only cancel a subscription and that I am the one that is clicking on the internet links to subscribe to those things I do not eve know. This makes makes me angry because I know that I am not clicking any link to subscribe to anything. I am just using my phone for messages whatsapp and calls.</p> <p> </p> <p>They always tell me that they will investigate and call me, but I do not receive any call from Vodacom. I fedup of Vodacom, this nonsense of them *****ing my airtime in the name of unknown subscriptions must come to an end. And I must get all my airtime back, 10 minutes ago I called their call center and their agents were busy insulting me instead of helping me. I am using other Networks but my airtime is not ****** in the name of subscriptions. I am tired now, if Vodacom cannot stop this nonsense of **** subscriptions then I can happily port my number to another Network and I must also report this to ICASA so that they stop de*****ing other clients.</p>

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Replies (2)
Vodacom
Vodacom's reply11 Apr 2017, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 Apr 2017, 14:19
Official

The reported incident has been reviewed and addressed.

Kindy refer to our correspondence communicated.

Best Regards

Elroy