1 reviews | Active since Jul 2012
Vodacom is *****ing my airtime
<p>I am fedup of Vodacom. Everyday I am having some new subscriptions on thing I do not know deducting a minimun of R12 per day from my airtime. When I call Vodacom they tell me that they can only cancel a subscription and that I am the one that is clicking on the internet links to subscribe to those things I do not eve know. This makes makes me angry because I know that I am not clicking any link to subscribe to anything. I am just using my phone for messages whatsapp and calls.</p> <p> </p> <p>They always tell me that they will investigate and call me, but I do not receive any call from Vodacom. I fedup of Vodacom, this nonsense of them *****ing my airtime in the name of unknown subscriptions must come to an end. And I must get all my airtime back, 10 minutes ago I called their call center and their agents were busy insulting me instead of helping me. I am using other Networks but my airtime is not ****** in the name of subscriptions. I am tired now, if Vodacom cannot stop this nonsense of **** subscriptions then I can happily port my number to another Network and I must also report this to ICASA so that they stop de*****ing other clients.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
The reported incident has been reviewed and addressed.
Kindy refer to our correspondence communicated.
Best Regards
Elroy
The reported incident has been reviewed and addressed.
Kindy refer to our correspondence communicated.
Best Regards
Elroy
