JO
Justin O

1 reviews | Active since Feb 2016

15 Oct 2020, 14:07

VODACOM IS *****ING MY AIRTIME

I have noticed that Vodacom is *****ing my airtime. I have a top up contract (uChoose) and have noticed my airtime running out far too quickly. Yesterday 14 October 2020 I loaded R20 airtime as my call limit had mysteriously disappeared, I have not used my phone since before loading the airtime and this morning 15 October attempted to make a call only to find that my R20 airtime was no longer available, I loaded another R20 airtime this morning and checked my balance shortly after to find that I only have R10.01 left of R20 airtime that I have not made a single call with!!! @VODACOM I WANT MY AIRTIME REIMBURSED NOW!!!!!!! Further to this complaint I keep receiving sms's saying I have subscribed to content services, WHICH I HAVE NOT! I want these services removed now!!! I also keep getting a call from Vodacom Sales, when answering the call they just hang up, please stop phoning me, after you have ****** all my airtime I really dont want to do any further business with you. You have until 5pm today to reimburse all the airtime you have ****** or I will continue to post this complaint on ever platform possible and I will take legal action against you *******!

0
Replies (1)
Vodacom
Vodacom's reply16 Oct 2020, 06:58
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team