Vodacom is *****ing money from my account for a cancelled contract.

I cancelled my contract in December (to take effect on 1 Jan 2022). The contact is for 10gigs of data on one of their little ****le things) My contract ID is: I***-2. I have received the email confirmation stating that the number *** has been moved over to prepaid but Vodacom is still debiting me monthly for a contract that no longer exists. I have tried calling their contract cancellations number *** but when I key in the cell number that was associated to the contract - it says that there is no contract linked to that number.

I then tried their "prepaid query" line, but it is impossible to get through to a human.

I have been debited (ie money ****** from my account) for Jan and Feb. I have not received any data on this ****le so the contract has definitely been cancelled on Vodacom's end. But yet they continue debiting my account.

I need someone with the authority to correct this situation to contact me urgently.