Vodacom is *****ing money!!!!

I bought data on the Vodacom app for my daughter a week ago. The bank payment went through but the app still states “awaiting bundle allocation.” I have phoned customer care twice but nothing gets done. I have also been to the nearest Vodacom store but they stated that they can’t help me because it is a payment on the app. Vodacom has sent out an sms that the problem will be resolved on 28 October but it is 5 days later and still nothing. I am now forced to buy data for my daughter AGAIN at the store because I can’t wait any longer. Vodacom is *****ing our money and nobody in that huge firm seems to know how to help you. I will never buy anything over the phone or on any app from Vodacom again. It is pathetic!!! It is the third time I am reporting it on this medium. I would appreciate it if Vodacom does not respond to it again stating that I will be called to resolve the matter. It is a complete lie!!! When my cotract comes up for renewal, I will not stay on with Vodacom.