IO
Iyaaz O
1 reviews | Active since Mar 2014
24 Apr 2019, 06:54
VODACOM IS *****ING MONEY
Vodacom are *******...I cxd my contract within 7 days of taking out the contract and I was told I will not have any cost for cancelling-now Vodacom is giving me the run Around and just charged me Over R1200 for an error on their side as per an agent at the Call Center. Every time I call I get a run Around and the turn around time just gets prolonged. They have confirmed that the BILLING department has incorrectly charged/Billed me but now no one is taking responsibility for this an I am out of pocket R1200 ABSOLUTELY RIDICULOUS PATHETIC SERVICE . THIS IS THE 2ND TIME I AM COMPLAINING ON THIS PORTAL IN THE LAST WEEK AND YET NO ONE FROM VODACOM CARES TO ASSIST . SO MUCH FOR A REPUTABLE COMPANY
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
24 Apr 2019, 08:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply24 Apr 2019, 08:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
IO
Iyaaz O's updateReviewer Update
24 Apr 2019, 09:40This seems to be a standard response from Vodacom- They dont ever get follow up. This is the second review I have logged in the last 7 days and received the same response last week from them. I am still waiting for someone to contact me....Pathetic Service from such a 'REPUTABLE' company
IO
Iyaaz O's update24 Apr 2019, 09:40
Reviewer Update
This seems to be a standard response from Vodacom- They dont ever get follow up. This is the second review I have logged in the last 7 days and received the same response last week from them. I am still waiting for someone to contact me....Pathetic Service from such a 'REPUTABLE' company