DM
David M

1 reviews | Active since Feb 2013

01 Dec 2017, 11:30

Vodacom is *****ing money.

Let me start from the beggining.. I had a mobile phone contract with vodacom, that expired on the 10th September. Once the contract expired I let it run on monlthy for the data and airtime... About 6 weeks ago (roughly 20th october) I phoned in and cancelled the monlthy contract, and was informed that it would be cancelled right away, and that my last bill would be the month of October. The very next day I saw via the vodacom app that my data and airtime is gone and I am now on pay as you go. Thats all good and I was happy.

Now, today (30th Nobember) I see vodacom has ****** money out of my account, saying its November's account. This is unacceptable, especially from such a well established company.

On a side note: Sadly to say this isnt the first time vodacom has ****** money out of my account saying its my extra usages on the account.

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Replies (3)
DM
David M's update01 Dec 2017, 12:47
Reviewer Update
Update: Went to a Vodacom store to address this problem and I was assisted professionally and got my problem resolved without any problems. On the other hand I discovered other contracts linked to my account to which I had no knowledge of. However, the consultant and myself are currently in processess of resolving this issue aswell.
Vodacom
Vodacom's reply01 Dec 2017, 13:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply01 Dec 2017, 15:07
Official

Good day

We regret taking note of your experience. Thank you for taking the initiative to go to the store and feeding back to us.

We once again apologise for any inconvenience caused

Moddy