GF
Gregory F

1 reviews | Active since Nov 2019

24 Nov 2019, 08:12

Vodacom is *****ing from you !!!!

I have converted my business account to a private account in order to retain my number after leaving the company that I worked for.

I noticed that after receiving my first bill that I was now paying for services like insurance on my phone which was part of the old contract and not part of the new contract which clearly shows that Vodacom billing systems are pretty *****ed up .... UNLESS, it is all intensional - imagine how much money Vodacom is making by calling this a little accounting error and then proceed to fix it. Just to make it a little more interesting Vodacom is doing the same thing with Gamemine, they happy to fix the problem once you complain but again imagine how we as their customers are getting *****ed by these accounting practices. I use to work for a high tech IT company and I can assure all the folk reading this, Vodacom is doing this intentionally and hiding behind the weak laws in this country. Their is no ways that the billing systems cam make these kind of errors — its all programmed by Vodacom and their greed.

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2019, 11:27
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
Vodacom Consumer Website Team