VODACOM IS *****ING FROM YOU!!

Good day,

Earlier today a consultant by the name if Roderick called me from Vodacom to conclude the complaint I had on Hello Peter. ( I have not put in the reference because Vodacom was quick to reprimand the last time I did it. I wish their other responses were as prompt).

Long story short he said that I do not get 1gig data any longer, to which I told him, I did. He is not the first person to say this and be quite rude when insisting they are right.

I understand that you all deal with computers and therefore rely that the information that it is giving you is true. We'll, in this case it is not! I have found a text message where I requested a detailed description of what was in my account and would like to PROVE that I in fact was right. The date is the 2 of a month... Recent and if you are able to trace that gig... You will be the **** because to your records I do not receive it.

Roderick was incredibly rude when I said I did and kept muttering while I was speak, " it's not there, it's not there!" basically insinuating that im a ****. It is as clear as day now that Vodacom has messed up and as you can give things to people without knowledge, so can it be taken away. Unfortunately, the onus of responsibility is not mine to bare and it has been proven that Vodacom is now at fault.

Not only have I been called a ****, have had my account cleaned out 4 times and you have only ever paid me back R650 after I have paid you R1400?!

As I have said to Roderick, if the contract that I signed was only for 24 months it has been 36 months that I have been getting the same package. To my knowledge that was right. If i was not supposed to be receiving it, then instead of calling your client a ****... GO AND INVESTIGATE! What benefit would I have from saying that? And no one followed it up?? Instead I was called a ****? Really?!

I would like a written apology from Roderick, the other consultant that also called my a **** and the CEO for gross misconduct of a client. If anything changes on my account with regards to my 1gig, I want to be informed before so I can think about whether I actually want to continue with Vodacom. If the terms change without my consent, I will take this further! If you would like to be nicer that would not be a bad thing for the way I am feeling right now.

Vodacom has gotten away with ****** and your lack of client care and ethic will not be tolerate by me. Wrong person! I will be heard and I will not be intimidated.

Make sure thus happens by the end of business on Friday, 16 February for me to drop the case at the Ombudsman.

Always right, Dawn Waldegrave

THEY STILL HAVE NOT RESPONDED, NOT EVEN AN APOLOGY FROM ANYBODY AFTER BEING CALLED A **** ON MORE THAN ONE OCCASION. I SWEAR IF YOU COULD LISTEN TO THAT CALL IT WOULD SHOCK YOU HOW BLATANTLY RUDE THESE CONSULTANTS WERE WITH ME AND I DON'T EVEN GET AN APOLOGY... I HAVE HAD MY DATA SUSPENDED WITH THE EXCUSE OF THE FACT THAT IT WAS A CONTRACT FOR 24 MONTHS AND THIS HAS GONE ON FOR 36 MONTHS. NO WARNING, JUST STOPPED. ALL MY MONEY THAT WAS PREVIOUSLY TAKEN, THROUGH NOW FAULT OF MINE, WHICH I CAN NOW PROVE NOT REIMBURSED... JUST STOPPED?!?!

VODACOM NEEDS TO BE STOPPED! BUNCH OF *******.