MOM
Michelle O' Malley
1 reviews | Active since Sept 2021
13 Sept 2021, 11:26
VODACOM IS *****ING FROM USERS
Good day, Vodacom is overcharging me. Every time I call, they say use self help (TOBI) or call back later because they ae busy. This is unacceptable! I have cancelled a data card, but they continue to bill me and harass me. This has been going on since April 2021. They can see that we have NEVER used the data, yet they continue to bill. I pay the 3 active cell phone numbers according to the app Vodacom owes us a refund from a Business account to a private account, and my emails are ignored.
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Replies (2)
Vodacom's replyOfficial
13 Sept 2021, 12:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply13 Sept 2021, 12:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 Oct 2021, 16:12 Dear Michelle Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that as per reference A2-OUGO-TUHWB the feedback is as follows:
Dear Vodacom Client Kindly send proof of payment to be assisted with refund to *** or call *** and request for team leaders email address. Please add account number on the subject line Regards Adelaide Kind regards, Vodacom Customer Care Adelaide Ramela Regards Consumer Website Team
Dear Vodacom Client Kindly send proof of payment to be assisted with refund to *** or call *** and request for team leaders email address. Please add account number on the subject line Regards Adelaide Kind regards, Vodacom Customer Care Adelaide Ramela Regards Consumer Website Team
Best regards,
Vodacom's reply11 Oct 2021, 16:12
Official
Dear Michelle Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that as per reference A2-OUGO-TUHWB the feedback is as follows:
Dear Vodacom Client Kindly send proof of payment to be assisted with refund to *** or call *** and request for team leaders email address. Please add account number on the subject line Regards Adelaide Kind regards, Vodacom Customer Care Adelaide Ramela Regards Consumer Website Team
Dear Vodacom Client Kindly send proof of payment to be assisted with refund to *** or call *** and request for team leaders email address. Please add account number on the subject line Regards Adelaide Kind regards, Vodacom Customer Care Adelaide Ramela Regards Consumer Website Team
Best regards,