Vodacom is *****ing from me again

On the 12th September 2017 at 18:05 I bought 1gb of data. After I purchased the data, I could not use any apps or the internet for some reason. I tried restarting my phone but this did not solve my connectivity problems so I decided that I would phone Voda******* if it still wasn't working in the morning. On the 13th September 2017 at 07:37 I phoned Voda******* as I still could not connect to the internet and the call centre agent (Apiwe) told me that the 1gb of data I purchased just over 12 hours earlier had been used.

How could my phone have used data when I had no internet connectivity? To make matters worse, Apiwe admitted that there was a network disruption and he had to change my settings so that I could use the internet, then condescendingly suggested that I did not close my applications and they were running in the back round using up my data. How could that happen IF I HAD NO INTERNET CONNECTIVITY?!?!?!?

Vodacom are *****ing my data! it's that simple. this is a breach of my contract. I will not pay any out of bundle charges as I could not use data if I had no internet connectivity.