GV
Gerhard V

1 reviews | Active since Apr 2015

28 Apr 2015, 21:01

VODACOM IS *****ING FROM ME!!!

I contacted Vodacom regarding a debit order that was going off from my bank account.<br> <br> This is strange as I AM NOT A VODACOM CLIENT!!!! <br> <br> Turns out someone opened up an account on my name...<br> <br> I have called the call centre 5x times and sent numerous emails to resolve the matter, but no response!!!<br> <br> They log one \service call"after the other and add \""notes\"" to say the matter is urgent and yet no has even called me back despite assuring me they would contact me with an update within 24hours. <br> <br> The account was opened in OCTOBER 2014 and ANOTHER DEBIT ORDER JUST WENT THROUGH!!!!<br> <br> To date I have paid almost R4000 on a fruadulent account with no end in sight!<br> <br> WAKE UP VODACOM!!! <br> SORT OUT THIS DAMN PROBLEM AND PAY ME BACK MY MONEY!!!! ITS NOT ROCKET SCIENCE!!!<br> <br> """

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Replies (1)
Vodacom
Vodacom's reply29 Apr 2015, 07:27
Official
Hello gertjievv,

We do thank you for the posting.

The matter will be referred to a consultant who will investigate and assist with resolution.

Kind regards
Vodacom Consumer Website Team