Vodacom is *****ing

My vodacom internet didn't work from the 10/01/2020 to the 13/01/2020. On the 25/01/2020 i went to vodacom lydenburg the heads with a refusal to pay for the days services was not provided. I was told the account manager would contact me still waiting for this person. And the full amount has been ducted? *** on this site there is an automatic response from vodacom saying someone will contact you its a lie.