FB
Ferreira B

1 reviews | Active since May 2018

20 May 2018, 23:43

VODACOM IS *****ING AIRTIME THROUGH "SUBSCRIPTIONS" ***** ACTIVITIES.

Vodacom SA (PTY) LTD - refund the R55 that you **********ly deducted from my airtime EVERYDAY for 6 MONTHS - under the ******* deductions from my cell number ********** according to the agent that assisted me from Vodacom Customer care call center, there is 7 (unknown to me) Subscriptions running on my number everyday 1 is deducting R10 and 6 is deducting R7 - IVE NEVER SUBSCRIBED TO ANY SUBSCRIPTIONS. NEITHER DO I HAVE AN ONLINE VODACOM ACCOUNT.

THERE'S NO ARGUMENT HERE. VODACOM IS **********LY DEDUCTING AIRTIME (MONEY) FROM CUSTOMER ACCOUNTS WITHOUT THERE KNOWLEDGE OR AWARENESS SINCE LAST YEAR. WHY? ARE THEY BENEFITING FROM ALL THIS DEDUCTIONS???

DEDUCTED FROM MY VODACOM ACCOUNT - AIRTIME = R1705 EACH MONTH TOTAL OVER 6 MONTHS = R10230

I WANT MY MONEY BACK FROM VODACOM SA PTY LTD

ITS SO EASY TO GET AWAY WITH ******* ACTIVITIES IN SOUTH AFRICA - WE HEAR OF IT EVERY DAY. BUT MY CELLPHONE SERVICE PROVIDER - VODACOM (NOW IVE HEARD AND SEEN IT ALL!!!

HOW MANY CUSTOMERS ARE UNAWARE THAT VODACOM IS BENEFITING FINANCIALLY BY *****ING THEIR AIRTIME. (MONEY)???

VODACOM KNOWS ABOUT THIS. THIS I HAVE PROOF OF. IVE SAVED EVERY CONVERSATION RECORDED WITH CALL CENTER AGENT AS WELL AS SMS;S WHERE THEY HAVE CANCELLED EVERY SUBSCRIPTION.

DISGUSTING.

VODACOM - OWN UP, PAY BACK, GO TO JAIL!!!

0
Replies (1)
Vodacom
Vodacom's reply21 May 2018, 06:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team