1 reviews | Active since Nov 2016
Vodacom is *****ing
<p>Good evening</p> <p> </p> <p>I have a complaint regarding my sim. My phone fell so I had to get a new one with my insurance but also a new sim card, so I did a sim swap. I needed to pay extra money about R800 for the sim swap to be activated but after the sim swap I waited almost 3 weeks before I phoned Vodacom because my phone was not yet activated. When they activated it they said I need to pay a amount of R900 so I did. My phone then could only receive phone calls and messages for a week , then again my phone did not work I could not send or receive messages and also my phone calls did not go trough and I did not receive phone calls. I phoned Vodacom again and they said I needed to pay R500 something to be activated, and still longer then 5 months know my phone is still not working it only works when I’m using wifi . I did not pay my account because ,why must I pay it when I don’t get the monthly deal I have with Vodacom and my phone that is not working. I would suggest everybody not to use Vodacom again because I had the most badly experience with Vodacom.</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
