cB
candice B

1 reviews | Active since Nov 2016

11 Nov 2016, 14:40

Vodacom is *****ing

<p>Good evening</p> <p> </p> <p>I have a complaint regarding my sim. My phone fell so I had to get a new one with my insurance but also a new sim card, so I did a sim swap. I needed to pay extra money about R800 for the sim swap to be activated but after the sim swap I waited almost 3 weeks before I phoned Vodacom because my phone was not yet activated. When they activated it they said I need to pay a amount of R900 so I did. My phone then could only receive phone calls and messages for a week , then again my phone did not work I could not send or receive messages and also my phone calls did not go trough and I did not receive phone calls. I phoned Vodacom again and they said I needed to pay R500 something to be activated, and still longer then 5 months know my phone is still not working it only works when I’m using wifi . I did not pay my account because ,why must I pay it when I don’t get the monthly deal I have with Vodacom and my phone that is not working. I would suggest everybody not to use Vodacom again because I had the most badly experience with Vodacom.</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply11 Nov 2016, 14:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team