Vodacom is starting to disgust me!!!!

Im utterly dissapointed in vodacom!!!!! Its disgusting!!!! I had to send my phone in for repairs when this phone was a few days old!!!! It was a brand bew huawei p smart 2021 and it was faulty!!! After waiting 3 weeks for this phone, i got it today and it came back with scratches on the back!!! I have subscriptions i have to pay! Who's going to pay for the subscriptions? Vodacom? Now i have to wait again for them to send it away!!!! My subscriptions is running and i haven't even used my phone properly and again i have to wait for my phone after 3 long weeks! How can vodacom do business like this! I have to upgrade my other contract also this year but i will not upgrade at bodacom again. Im not trusting vodacom at all. They not liable to take care of tour phone! Been with vodacom got more that 10 years....time to make a change and try out another provider